Refund policy

Last Updated: October 4, 2026

Overview

This Return & Refund Policy explains the return eligibility requirements, return authorization procedures, refund timelines, return shipping coverage, and other applicable return terms for purchases made through www.shopakiraa.shop.

30-Day Return Window

We provide a 30-day return policy. You have 30 calendar days from the date of package delivery to request a return.

How to Start a Return

To initiate a return, please contact our support team at info@shopakiraa.shop within the 30-day return window. Please provide the following information:

  • Your order number.
  • The email address associated with the order.
  • The specific item(s) you wish to return and the reason for the return.

After reviewing your request, we will provide return authorization, return shipping instructions, and the applicable return shipping arrangements. Please do not ship items back before receiving return authorization, as unauthorized returns may not be accepted or processed.

Return Method

Returns are accepted by mail only. Please follow the return shipping instructions provided by our support team and use the designated return method for your authorized return.

Return Shipping Costs

Shopakiraa covers the return shipping costs for all returns. This applies to returns based on personal preference (such as a change of mind or issues with size or style) as well as returns due to product defects, damage, or incorrect items being shipped. Shopakiraa bears the cost of eligible returns at no expense to the customer ($0.00 / €0.00 return shipping fee); please follow the return instructions provided by our customer service team to complete the process.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon receipt. If your order is damaged, defective, or incorrect, please contact us at info@shopakiraa.shop. To assist with our investigation, please provide your order number, a brief description of the issue, and clear photos of the footwear and packaging. We will provide a suitable solution, such as a replacement or a refund.

Exchanges

We offer a direct exchange service. If you need a different size, color, or style, please submit a return request for a refund and then place a new order at www.shopakiraa.shop.

Restocking Fees

We do not charge any restocking fee ($0.00 / €0.00) on eligible returns.

Refund Process & Timelines

Once your authorized return is received and inspected for compliance with our return requirements, we will notify you by email regarding the approval or decline of your refund.

Approved refunds are processed back to your original method of payment within 1 to 3 business days after completion of the inspection. Please note that additional processing time may be required by your financial institution or payment provider for the credit to appear on your statement.

Original Shipping Fees

Shopakiraa offers free standard shipping on all orders; therefore, standard refunds do not deduct the outbound shipping cost.

Return Address

All returns must be authorized before dispatch. Authorized returns should be sent according to the return instructions provided by Shopakiraa to:

Shopakiraa Returns
Einberger Straße
96472 Rödental
Germany

Please ensure your return authorization information or original order number is clearly visible on or inside the return package.

Business & Contact Information

Store Name: Shopakiraa

Website: www.shopakiraa.shop

Business Address: Einberger Straße, 96472 Rödental, Germany

Customer Support Email: info@shopakiraa.shop

Customer Support Phone: +49 179 1841524

Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM (CET)
Saturday – Sunday: Closed